Şimşek Software is not just software, it's a partnership. With our expert support team and regular maintenance services, your system always runs at peak performance.
Average response
< 30 minutes
Our expert team answers your questions quickly during business hours; priority line on the Enterprise plan.
Avg. response: < 30 min
Find solutions on your own with step-by-step guides, video tutorials and frequently asked questions.
Go to FAQ arrow_forwardEnterprise customers are assigned a dedicated, knowledgeable success manager who partners in your growth.
Included in the Enterprise plan
< 30dk
Average First Response
For requests during business hours
%96
First-Contact Resolution
Most requests are resolved in a single contact
4.9/5
Support Satisfaction
Customer rating on closed requests
7/24
System Monitoring
Your infrastructure under continuous watch
Every support request is logged, prioritized and tracked until resolved. You're kept informed of its status throughout the process.
Submit your request from the panel, by email or by phone; your tracking number is generated instantly.
Your request is classified by impact level; issues that block sales are given top priority.
A specialist in the subject works with you directly; the development team is brought in if needed.
A request isn't closed until the solution is verified with you; you rate the process with a satisfaction score.
We take care of your infrastructure maintenance. Updates, performance improvements and security patches are applied automatically; you focus on your business.
Uptime Guarantee
Annual availability
Critical Response Time
Priority support
Backup Frequency
Automatic
Week 1 — Setup & Data Migration
Your product, customer and order data is migrated without loss, and core settings are configured together.
Week 2 — Team Training
Through live training sessions, your team learns to use the panel end to end.
Week 3 — Go Live
The pre-launch checklist is completed, and our team is on standby on go-live day.
First 90 Days — Close Follow-Up
Performance and usage habits are reviewed through regular check-in meetings.
Switching to a new system can be daunting. That's why we run a structured onboarding program for every new customer: from data migration to team training, we're with you at every step.
Email and knowledge base support are free on all plans. Live support and phone support are offered on the Professional plan, and a dedicated customer success manager on the Enterprise plan.
Our infrastructure is monitored automatically 24/7; our team responds to system-caused outages as quickly as possible. Enterprise plan customers also have access to a priority support line.
No. Updates are deployed with zero-downtime delivery; your site stays online. Major version upgrades are announced in advance and performed during low-traffic hours.
You can open a request under the "Feature Request" category in the panel. Requests are reviewed by our product team; for custom development your account representative works out the scope and timeline.
Let's carry your business into the future with uninterrupted support and maintenance.
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